To help reduce waste and ensure you are happy with your product choices, we recommend the following steps.
1. Before placing an order:
- We offer sample sizes for many of our products.
- Samples of products can be found on some product pages or requested for on the Note space while checking out “samples” page. Samples are a good way to get an idea of the product.
- We charge for our samples.
- You can also talk with our customer service team to learn more about our products.
- Double-check your shopping cart to make sure it includes the correct products you intended to purchase.
2. After placing an order:
- Check your email for your order confirmation. It’s best to do this immediately after placing an order so that you can catch any errors in real-time and contact Garment Consult before your order ships.
- We process and ship products confirmed via phone call to be sure of availability.
- If you have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product. We can fix it before shipping.
- However, once your order is out the door it is unfortunately not returnable.
- If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact us via email: info@garmentpro.org or by calling: 0810 176 7666.
To help reduce waste and maintain standards, products with broken labels or used are non-refundable. However, please reach us at info@garmentpro.org or 0810 176 7666 | 08035432844 for a possible replacement.
3. If you feel that there is a problem with your order, please contact us within 10 days of receiving it.
REFUND POLICY
For every refund, payment is made between 4-6working days after Garment Consult agrees to make a refund, with CBN and BANK charges deduction of N300 flat charge for refunds of N500,000 and below
SHIPPING DETAILS
Orders are shipped Monday through Saturday. Orders placed on Holiday Schedule Closing will be processed for fulfilment the following business day. If you need to expedite an order, we recommend placing your order before 10 am, or call our Customer Care team at 0810 176 7666. For most items, we will ship within 48 business hours of receiving your order.
If an item on your order is out-of-stock, we will hold your entire order until all of it can ship. If you need one or more items immediately, please contact our Customer Care team at info@garmentpro.org or by calling +234 810 176 7666
Custom bulk orders are manufactured at the time you order and may require a lead time of 20 to 30 business days for us to manufacture, test, and ready for shipment.
Guaranteed Shipping Times Orders are processed and shipped as soon as orders are confirmed by the recipient verifying availability at the delivery address via phone call or text messages Lagos 12- 24hours Outside Lagos: 3- 5 working days
Bulk Shipping Bulk orders are shipped via a transport service company. Our partnering Transport companies are ABC TRANSPORTS < EKESON LIMITED < GOD IS GOOD MOTORS, AGOFURE. Customers choosing a personal Transport service company are liable for good damage in transit. Garment Consult will not be responsible for goods damage, delays etc. As soon as products are handed over to the instructed company, we will take no responsibility for good damaged, lost, delay or what so ever.
Troubleshooting Shipping Issues If Garment Consult has made a shipping error, we will re-ship to you as quickly as we can, and using expedited shipping at our expense.
Refuse Shipment If you refuse your shipment and the order is returned to us, it is considered a non-authorized return and we will not issue credit for your order. All orders are final, unless there is a problem with the product itself, and then we will work with you to replace your product. If you have any questions about this, please let us know at info@garmentpro.org or +234 810 176 7666
